You will need Microsoft Word and an Internet connection for this assignment.

Image Directions

A résumé that summarizes educational and professional accomplishments is necessary when you apply for a job. This assignment uses the registered nurse résumé, but you may select another if you desire.

1. Obtain a want ad from the paper (preferably in the health field).

2. Compose a résumé using a Word résumé template.

a. Click File tab and then New.

b. Under Templates and Office.com (you will need to have an authorized MS Word application on your computer to do this and an Internet connection):

  i. Click Resumes and CVs.

 ii. Click Job-Specific resumes and select the Registered nurse resume or another of your liking.

iii. Click the Download button.

iv. Complete the template by replacing the text placeholders with your own information. Delete any extra placeholders. Remember that this template uses tables to hold the data, so you will need to work with tables to add or delete rows. Make sure the résumé includes the following information:

images Information about the person: name, address (city, state, ZIP code), phone number, and email address

images Summary of your professional skills

images Listing of your professional credentials, such as registration and certifications

images Education (school, degree, date, major)

images Professional experience as a health professional/nurse (begin with your most recent position and include the year, name of position, and type of unit)

images Affiliations, such as professional associations, and any offices held

images Community service activities

c. Use uppercase and lowercase.

d. Spell check your document.

e. Save the résumé as Chap5-Assign1-LastName.

3. Compose and revise a cover letter applying for the position.

a. Open the résume file Chap5-Assign1-LastName; if necessary, go to the end of the file, and create a page break. Type the cover letter. Save the file.

b. Run the cover letter through the spelling and grammar checker including a word count and reading level. Make spelling and grammar corrections. Use the snipping tool to capture the readability statistics dialog box results (Start, All Programs, Accessories, Snipping Tool, New down arrow Image, and select Window Snip). Copy the image in the snipping window to the end of the résumé file.

c. Insert a copy of the original cover letter page after the readability statistics page. Make appropriate revisions in the cover letter using the results of the spelling and grammar check.

4. Save the file as Chap5-Assign1-LastName. Submit the advertisement, a letter of application (original and revised), and the résumé as directed by the professor.

Introduction to Criminology

Strategy Paper

Instructions

Politicians want to show that they have made progress in addressing certain problems while in office, and the crime problem is no exception. The president of the United States has appointed you to lead a crime task force. Your mission is to design a strategy to address two crime problems:

the most difficult crime problem to address

the easiest crime problem to address

The president wants to show his effectiveness by solving at least one crime problem, hence, his interest in solving the easiest crime problem. The president believes that this will increase perceptions of his success in office. At the same time, the president recognizes that the most difficult crime problems to solve are often the most serious, and wants to communicate his commitment to trying to address these problems as well, hence, his interest in developing a plan to deal with the most difficult crime problem, a plan that the president can describe to the American people as part of an ongoing effort.

You will write a report in which you present your recommendations to the president. Consult your textbook index for a list of crime types, (chapters 52-70). Think about the information on the different crimes and select one crime that you believe is the most difficult to address and one crime that you believe is the easiest. Your report should consist of the following elements:

Introduction (Introduce the topic and mission of the report.)

Crime #1 (Describe the characteristics of the crime you believe to be the most difficult to address: prevalence, trends, costs, etc. Be specific in presenting information on this crime.)

Plan to Address Crime #1 (Describe the plan you are presenting to the president to address this particular crime problem. Again, be specific in describing the steps that will be taken (who will do what, for how long, with what resources).

Crime #2 (Describe the characteristics of the crime you believe to be the easiest to address: prevalence, trends, costs, etc. Be specific in presenting information on this crime.)

Plan to Address Crime #2 (Describe the plan you are presenting to the president to address this particular crime problem. Again, be specific in describing the steps that will be taken (who will do what, for how long, with what resources).

Conclusion (Summarize what you have presented in the body of the report.)

The sources you use for this assignment should include the textbook, and two peer-reviewed journal articles from Project 1. Significant amounts of information from the peer-reviewed journal articles and textbook sources from Project 1 should be incorporated into your paper.

In addition to presenting information from your sources, demonstrate your critical thinking skills in applying the course material and the information from the peer-reviewed journal articles to your plans to address the two crimes you selected.

Format Requirements

Each of the above elements should be preceded by a subtitle (Introduction, Crime #1, Plan to Address Crime #1, etc.). This makes it easy for the reader to keep track of where he or she is in the report.

· Paper should be a minimum of 1,000 words or about four pages

· Double space

· 12 pt. font

· 1” margins

· Use APA citations for all sources

· Include APA reference page (not included in word count)

Note: Use the automatic word count feature in your word processor to make sure that you meet the minimum 1,000-word requirement.

From moment to moment, a nurse leader’s day involves communication—with patients, families, colleagues, supervisors, and so on.

Think of a particular day you spent working in a health care environment, and consider three or four distinct points in time. For each point of time, consider the following: With whom did you interact? Which forms of communication did you use? What issues were communicated about—did they seem to be light-hearted or sensitive? Straightforward or complicated? How would you describe the pace of the interactions and your work?

As you consider these questions, it becomes clear that communication can be quite complex, with many layers of meaning that shape the experience for everyone involved. How could this awareness help you to understand instances of ineffective communication when they arise?

To prepare:

·        Review the information in Chapter 19 of the course text, as well as the assigned articles.

·        Reflect on an incident involving ineffective communication within your organization or another health care setting. Consider this incident through the lens of the communication process outlined in Figure 19.1 of the course text (p. 439).

·        What barriers contributed to this incident? What other challenges may have influenced this situation?

·        Using the information presented in the other Learning Resources, consider what could have been done to prevent or address the ineffective communication. Why do you think the use of these strategies would have resulted in better outcome(s)?

On the Week 7 Discussion Board, post 3 

1.      a summary of an incident involving ineffective communication.

2.      Describe communication barriers and other challenges that contributed to the incident.

3.      Propose one or more strategies that could have been employed to promote a better outcome.

4.      Be sure to refer to elements of the communication process.

 Course readings

Readings

·        Marquis, B. L., & Huston, C. J. (2015). Leadership roles and management functions in nursing: Theory and application (8th ed.). Philadelphia, PA: Lippincott, Williams & Wilkins.

o   Review Chapter 19, “Organizational, Interpersonal, and Group Communication”

·        Gifu, D., Dima, I. C., & Teodorescu, M. (2014). New communication approaches vs. traditional communication. International Letters of Social and Humanistic Sciences, (20), 46-55. 
Retrieved from Walden Library Databases.

The study highlights some communication instances of actual approach of human society evolution in contrast with traditional communication.

·        Johansson, C., Miller, V. D., Hamrin, S. (2014) Conceptualizing communicative leadership: A framework for analyzing and developing leaders’ communication competence, Corporate Communications: An International Journal, 19 (2), 147 – 165. 
Retrieved from Walden Library Databases.

Excerpt from Abstract: Four central communicative behaviors of leaders (i.e. structuring, facilitating, relating, and representing), eight principles of communicative leadership, and a tentative definition are presented. A communicative leader is defined as someone who engages employees in dialogue, actively shares and seeks feedback, practices participative decision making, and is perceived as open and involved.

·        Manojlovich, M., Harrod, M., Holtz, B., Hofer, T., Kuhn, L., & Krein, S. L. (2015). The Use of Multiple Qualitative Methods to Characterize Communication Events Between Physicians and Nurses. Health communication, 30(1), 61-69. 
Retrieved from Walden Library Databases.

The purpose of this study was to develop a methodology for identifying and characterizing communication events between physicians and nurses to better understand communication patterns on general medical–surgical units. 

·        Seyranian, V. (2014). Social Identity Framing communication strategies for mobilizing social change. The Leadership Quarterly, 25(3), 468-486. 
Retrieved from Walden Library Databases.

Except from Abstract: Social identity framing delineates a set of communication tactics that leaders may use to harness follower support for a vision of social change.  Results showed that participants exposed to inclusive language were more likely to indicate that renewable energy was in-group normative; intend to engage in collective action to bring renewable energy to campus; experience positive emotions and confidence about change; and to view the leader more positively. The combination of inclusive language and positive social identity increased ratings of leader charisma.

·        Van Keer, R. V., Deschepper, R. D., Huyghens, L. H., Distelmans, W. D., & Bilsen, J. B. (2014). Dealing with cultural diversity during the process of communication and decision-making in the ICU: a literature review. Critical Care, 18(Suppl 1), P24. doi:10.1186/cc13214 
Retrieved from Walden Library Databases.

Excerpt from Abstract: The aim of this study is to review the experiences of the involved actors, namely the care providers, the patients and their family members, with cultural diversity during the process of communication and decision-making in the ICU.

Workflow analysis aims to determine workflow patterns that maximize the effective use of resources and minimize activities that do not add value. There are a variety of tools that can be used to analyze the workflow of processes and clarify potential avenues for eliminating waste. Flowcharts are a basic and commonly used workflow analysis method that can help highlight areas in need of streamlining.

In this Assignment, you select a common event that occurs regularly in your organization and create a flowchart representing the workflow. You analyze the process you have diagrammed and propose changes for improvement.

To prepare:

·         Identify a common, simple event that frequently occurs in your organization that you would like to evaluate.

·         Consider how you would design a flowchart to represent the current workflow.

·         Consider what metrics you would use to determine the effectiveness of the current workflow and identify areas of waste.

To complete:

Write a 3- to 5-page paper which includes the following:

·         Create a simple flowchart of the activity you selected. (Review the Sample Workflow of Answering a Telephone in an Office document found in this week’s Learning Resources for an example.)

·         Next, in your paper:

o    Explain the process you have diagrammed.

o    For each step or decision point in the process, identify the following:

§  Who does this step? (It can be several people.)

§  What technology is used?

§  What policies and rules are involved in determining how, when, why, or where the step is executed?

§  What information is needed for the execution of this step?

o    Describe the metric that is currently used to measure the soundness of the workflow. Is it effective?

o    Describe any areas where improvements could occur and propose changes that could bring about these improvements in the workflow.

o    Summarize why it is important to be aware of the flow of an activity.

   Remember to include a cover page, introduction, and summary for your paper.

Readings

·         McGonigle, D., & Mastrian, K. G. (2012). Nursing informatics and the foundation of knowledge(Laureate Education, Inc., custom ed.). Burlington, MA: Jones and Bartlett Learning.

o    Chapter 16, “Nursing Informatics: Improving Workflow and Meaningful Use”

This chapter reviews the reasons for conducting workflow analysis and design. The author explains specific workflow analysis and redesign techniques.

   Huser, V., Rasmussen, L. V., Oberg, R., & Starren, J. B. (2011). Implementation of workflow engine technology to deliver basic clinical decision support functionality. BMC Medical Research Methodology,11(1), 43–61. 
Retrieved from the Walden Library databases. 

In this article, the authors describe an implementation of workflow engine technology to support clinical decision making. The article describes some of the pitfalls of implementation, along with successful and future elements.

   Koppel, R., & Kreda, D. A. (2010). Healthcare IT usability and suitability for clinical needs: Challenges of design, workflow, and contractual relations. Studies in Health Technology and Informatics, 157, 7–14. 
Retrieved from the Walden Library databases. 

This article points to many health information technology designs and workflow decisions that limit their value and usage. The authors also examine the structure of the conceptual relationships between HIT vendors and the clinical facilities that purchase HIT.

   U.S. Department of Health & Human Services. (n.d.b). Workflow assessment for health IT toolkit.  Retrieved, June 18, 2012, fromhttp://healthit.ahrq.gov/portal/server.pt/community/health_it_tools_and_resources/919/workflow_assessment_for_health_it_toolkit/27865

This article supplies a toolkit on the planning, design, implementation, and use of health information technology. The sections of the website provide a definition of workflow, examples of workflow tools, related anecdotes, and research.

   Document: Sample Workflow of Answering a Telephone in an Office (Word document)
Note: You will use this document to complete this week’s Assignment.

Media

·         Laureate Education, Inc. (Executive Producer). (2012f). System design and workflow. Baltimore, MD: Author. 

Note: The approximate length of this media piece is 7 minutes.

This video provides an overview of how workflow modeling can be used in a health care setting to target areas for revising current practices and procedures. The video also shows how technology and informatics can be used to improve workflow efficiency and increase the quality of care.

Accessible player