| 21) Executives with a particular mix of skills and experiences may be classified as an executive type and paired with |
| A. |
a specific personal characteristic |
| B. |
a specific corporate strategy |
| C. |
a certain educational background |
| D. |
a specific experience background |
| E. |
a specific industry |
|
| 22) According to the text, what is the “key” to effective management of change in culture? |
| A. |
Planning |
| B. |
Operationalization |
| C. |
Evaluation |
| D. |
Staffing |
| E. |
Communication |
|
| 23) The sum total of the activities and choices required for the execution of a strategic plan is known as in |
| A. |
strategic formulation |
| B. |
environmental scanning |
| C. |
strategy implementation |
| D. |
evaluation and control |
| E. |
strategic development |
|
| 24) Who typically implements strategy in large, multi-industry corporations? |
| A. |
The board of directors |
| B. |
Top management |
| C. |
Middle management |
| D. |
First level management |
| E. |
Everyone in the organization |
|
| 25) Which one of the following is NOT a part of the evaluation and control of performance? |
| A. |
Establish corporate strategies. |
| B. |
Determine what to measure. |
| C. |
Establish standards for performance. |
| D. |
Measure actual performance. |
| E. |
Take corrective actions. |
|
| 26) The end result of activity is known as |
| A. |
measurement |
| B. |
gratuity |
| C. |
performance |
| D. |
return on equity |
| E. |
achievement |
|
| 27) Which is the MOST commonly used measure of corporate performance (in terms of profit)? |
| A. |
EPS |
| B. |
ROE |
| C. |
DPS |
| D. |
ROI |
| E. |
ROVA |
|
| 28) Because of the belief that accounting-based numbers such as ROI, ROE, and EPS are not reliable indicators of a corporation’s economic value, which method of corporate performance is now preferred? |
| A. |
Shareholder value |
| B. |
Basic earning power |
| C. |
Price/earnings ratio |
| D. |
Profit margin on sales |
| E. |
Return on assets |
|
| 29) Which company experienced a tarnished reputation and scandal after experiencing behavior substitution when employees altered their behavior on the job to fit the reward system? |
| A. |
Sears, Roebuck, & Co. |
| B. |
J.C. Penney |
| C. |
Neiman Marcus |
| D. |
Saks |
| E. |
Macy’s |
|
| 30) Suboptimization occurs when |
| A. |
a division or functional unit views itself as a separate entity and refuses to cooperate with other divisions or units to the detriment of the organization as a whole |
| B. |
there is a failure to produce at or near full capacity |
| C. |
individuals are placed into positions not suited to their abilities |
| D. |
managers tend to focus more of their attentions on those aspects which are measurable than on those which are not |
| E. |
managers concentrate too much on short-term performance objectives |
|
