objective 5 1 describe s specifically how success in achieving objectives in a balan 4312174

objective 5 1 describe s specifically how success in achieving objectives in a balan 4312174

Objective 5

1) ________ describe(s) specifically how success in achieving objectives in a Balanced Scorecard is determined.

A) Measures

B) The value proposition

C) Targets

D) The Balanced Scorecard

2) ________ establish the level of performance or rate of improvement required for a measure in the Balanced Scorecard.

A) Critical success factors

B) The value proposition

C) The Balanced Scorecard

D) Targets

3) ________ are generally written as action phrases and may also include the means and desired results.

A) Mission statements

B) Objectives

C) Targets

D) Strategies

4) The following statements are true regarding the customer perspective in the Balanced Scorecard EXCEPT:

A) Customer satisfaction leads to customer retention

B) A customer target might be to reduce cash expenses by 3%.

C) Customer retention generally leads to increased customer profitability

D) Success in the customer perspective should lead to improvement in the financial perspective.

5) Draw a strategy map that identifies the cause-and-effect linkages of the following objectives:

Process quality

Customer loyalty

Skilled production workers

Return on investment

6) Draw a strategy map that identifies the cause-and-effect linkages of the following objectives:

Market share

Strategic technology availability

Grow revenues

Design and develop new products

7) What are the four key perspectives in the Balanced Scorecard? In a strategy map, what are the cause-and effect linkages among these four perspectives?

Objective 6

1) Nonprofit and government organizations success must be measured by their effectiveness in providing benefits to constituents.

2) Outcomes, rather than activities, primarily drive the strategy of nonprofit and government organizations.

3) Nonprofit and government organizations generally place an objective related to their social impactand mission at the top of their scorecard and strategy map.

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