210 cash flows from operations and gross margin growth may be examples of the a cust 4307945

210 cash flows from operations and gross margin growth may be examples of the a cust 4307945

210) Cash flows from operations and gross margin growth may be examples of the

A) customer perspective.

B) financial perspective.

C) internal business perspective.

D) learning and growth perspective.

211) New product development time may be an example of the

A) financial perspective.

B) customer perspective.

C) learning and growth perspective.

D) internal business perspective.

212) List the four areas of a balanced scorecard. Describe each area. Define “key performance indicator” (KPI). Give an example of a KPI in each balanced scorecard perspective.

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