15 which of the following perspectives of the balanced scorecard focuses on revenue 4307757

15 which of the following perspectives of the balanced scorecard focuses on revenue 4307757

15) Which of the following perspectives of the balanced scorecard focuses on revenue growth and productivity?

A) financial perspective

B) customer perspective

C) internal business perspective

D) learning and growth perspective

16) Sales revenue growth, gross margin growth, and return on investment are the key performance indicators (KPIs) for the ________.

A) financial perspective

B) customer perspective

C) internal business perspective

D) learning and growth perspective

17) Percentage of market share and rate of on-time deliveries are indicators of the ________ perspective.

A) quality management

B) internal business

C) customer

D) learning and growth

18) Which of the following affects the company's ability to make on-time deliveries?

A) return on investment

B) product's price

C) warranty claims

D) production cycle time

19) A high rate of employee turnover indicates that ________.

A) employees of the organization leave their jobs frequently

B) pay packages of employees are at par with that of the industry

C) the employee retention ratio is also high

D) employees also participate in the decision making process

20) Which of the following statements most accurately describes the company's “climate for action?”

A) a corporate culture that encourages communication, change, and growth

B) a corporate culture that is focused on strong, top-down command and control

C) a corporate culture which is aimed exclusively at period earnings

D) a corporate culture that discourages physical activity, sports and recreation to improve employee health and morale

21) Which of the following is a key performance indicator of the financial perspective in a balanced scorecard?

A) hours of employee training

B) number of warranty claims

C) percentage of market share

D) return on investment

22) Which of the following is a key performance indicator of the internal business perspective in a balanced scorecard?

A) hours of employee training

B) number of warranty claims

C) percentage of market share

D) return on investment

23) The goal of the balanced scorecard is to ________.

A) maximize profits

B) maximize operational efficiency

C) develop a set of organizational performance measures

D) increase the market share and maximize shareholders' wealth

24) Which of the following is a key performance indicator of the customer perspective in a balanced scorecard?

A) defect rate

B) employee satisfaction

C) gross margin growth

D) number of repeat customers

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