12 which of the following statements is true regarding workgroup information systems 4313181

12 which of the following statements is true regarding workgroup information systems 4313181

12) Which of the following statements is true regarding workgroup information systems?

A) They are easy to change.

B) They minimize data duplication among departments.

C) They can be operated without training.

D) They support 10 to 100 users.

13) ________ processes span an organization and support activities in multiple departments.

A) Enterprise

B) Inter-enterprise

C) Strategic

D) Reactive

14) Which of the following statements about enterprise information systems is true?

A) The procedures are not documented but are understood within the group.

B) They do not require users to have any formal training.

C) They are very difficult to change.

D) They support 10 to 100 users.

15) The information system that a restaurant uses to order supplies and ingredients from its suppliers is an example of a(n) ________.

A) enterprise information system

B) personal information system

C) inter-enterprise information system

D) departmental information system

16) Which of the following statements about a structured inter-enterprise information system is true?

A) Its problem solutions affect multiple organizations.

B) It is flexible and easily adaptable to organizational changes.

C) It increases data duplication among departments.

D) It does not require users to have any formal training.

17) ________ is an example of an inter-enterprise information system.

A) CRM

B) PRIDE

C) ERP

D) EAI

18) The two dimensions of process quality are ________.

A) efficiency and effectiveness

B) performance and reliability

C) conformance and durability

D) perception and serviceability

19) ________ is a measure of the ratio of process outputs to inputs.

A) Process effectiveness

B) Process efficiency

C) Process conformance

D) Process reliability

20) Process ________ is a measure of how well a process achieves organizational strategy.

A) efficiency

B) conformance

C) effectiveness

D) reliability

21) Information systems improve process quality by ________.

A) duplicating data

B) entirely replacing human activity

C) changing the work culture

D) controlling process flow

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